Digital payments are changing the game for shops across the UAE – and hardware stores and building material suppliers can benefit massively. With more customers preferring cashless transactions, offering digital payment options isn’t just convenient; it’s becoming essential for staying competitive.
If you run a hardware shop in Dubai, Abu Dhabi, or anywhere in the UAE, this shift towards digital payments could help you attract more customers, reduce cash handling risks, and even increase average transaction values. Let’s break down exactly how this works and what you need to do to make the most of it.
Why Digital Payments Matter for UAE Shops
According to a Khaleej Times report, digital payments are significantly boosting retailers’ profits in the UAE. For hardware and building material shops, this trend is especially important because:
✔ Customers prefer cashless transactions – Many contractors and businesses now pay digitally.
✔ Faster, safer transactions – No more counting cash or dealing with counterfeit notes.
✔ Higher spending – Studies show people spend more when using cards or mobile payments.
✔ Better records – Digital receipts make accounting and tax filing easier.
💡 Key Fact: Over 70% of UAE transactions are now cashless – if your shop doesn’t accept digital payments, you could be missing out.
5 Ways Digital Payments Can Help Your Hardware Shop Grow
1. Attract More Customers (Especially Contractors & Businesses)
Many construction companies and contractors prefer paying digitally because:
- They can track expenses easily.
- No need to carry large amounts of cash.
- Corporate cards and online transfers simplify bulk purchases.
📌 Action Step: Display digital payment logos (Visa, Apple Pay, Google Pay) at your checkout to let customers know you accept cashless payments.
2. Reduce Cash Handling Risks
- Less theft risk – No need to keep large amounts of cash on-site.
- No counterfeit money worries – Digital payments are secure and verified instantly.
- Easier daily reconciliations – Payments are automatically recorded.
3. Increase Average Order Value
Studies show that customers spend 10-30% more when using cards or mobile wallets compared to cash. Why?
- They don’t feel the “pain” of handing over physical money.
- They’re more likely to add extra items to their purchase.
4. Speed Up Checkout (No More Waiting for Change)
- Contactless payments take seconds – No delays counting cash.
- Ideal for busy periods – Serve more customers in less time.
- Fewer errors – No mistakes in giving change.
5. Improve Customer Loyalty
- Offer digital receipts (easier for customers to track).
- Integrate with loyalty programmes (e.g., discounts for repeat card users).
- Enable online pre-orders & payments for convenience.
How to Start Accepting Digital Payments in Your Shop
Option 1: Card Machines (POS Systems)
- Best for: In-store payments (Visa, Mastercard, local cards like NOL).
- Providers: Emirates NBD, ADCB, Mashreq NeoBiz.
- Cost: Small monthly fee + transaction charges (around 1-3%).
Option 2: Mobile Payment Apps
- Best for: Quick, small transactions (Apple Pay, Google Pay, Samsung Pay).
- Setup: Easy – just link your business bank account.
Option 3: Online Payment Gateways
- Best for: Shops with websites (e.g., for bulk orders).
- Providers: PayTabs, Telr, Checkout.com.
📌 Pro Tip: Some UAE banks offer low-cost POS machines for SMEs – check with your bank.
Future-Proofing Your Business
The UAE is moving towards a fully digital economy, with initiatives like:
- Central Bank’s Digital Dirham (coming soon).
- More government e-payment mandates.
- Rise of “buy now, pay later” (like Tabby, Tamara).
Stores that adapt now will stay ahead.
Next Steps for Your Shop
✅ Get a POS machine (Talk to your bank today).
✅ Promote digital payments (Signage, social media, receipts).
✅ Train staff on handling digital transactions.
