If you’re a hardware supplier, trader, or small business owner in the UAE, especially in Dubai, you’ve likely faced the awkward situation of chasing a payment that’s long overdue. It’s frustrating, right?
You delivered the goods on time, maybe even at a discounted rate, but now the client is silent — or giving classic excuses like “next week for sure, Insha’Allah”. 😬
Here’s how to follow up on overdue payments—firmly, respectfully, and with a higher chance of actually getting paid.
📅 1. Send a Friendly Reminder (Before It’s Too Late)
Don’t wait till it’s too overdue. If the due date has passed by 2-3 days, send a gentle WhatsApp or email reminder:
“Dear [Name], hope all is well. Just a quick note to remind you that invoice #123, dated [date], is now due. Kindly let us know the expected payment date. We truly value your business.”
💡 This shows professionalism and maintains a cordial relationship.
📞 2. Make It Personal – But Stay Professional
If the reminder didn’t work, call them. Voice calls often bring clarity. But don’t sound confrontational.
“Sir, just following up on the pending invoice. If there’s any issue or delay, kindly let us know so we can plan accordingly.”
It’s polite, firm, and opens the door to a genuine conversation.
📜 3. Attach the Invoice Again
Sometimes the client genuinely lost the invoice or forgot. In your next message, re-attach the invoice to save them the effort of asking:
“Re-attaching invoice #123 for your reference. Kindly confirm once processed.”
This avoids back-and-forth and speeds things up.
🧾 4. Create a Payment History Trail
Maintain a clear record of payment follow-ups. If things ever escalate legally or you need to blacklist the client, this trail protects you.
Also, when sending follow-ups, mention past promises:
“As discussed last week, payment was expected by [date]. Kindly update us on the current status.”
It shows you’re aware and documenting.
🧍♂️ 5. Set Boundaries for Future Deals
If a client repeatedly delays, politely add terms like:
“We would be happy to continue offering support, but going forward, we’ll require advance or part payment before dispatch.”
✅ This sets a clear expectation without burning bridges.
💡 Bonus: Consider Gentle Late Fee Wording
For regular clients who tend to delay, you can add this line on invoices:
“Kindly note that payments delayed beyond 30 days may attract a service fee of AED 50 unless otherwise agreed.”
Even if you don’t enforce it, it signals seriousness.
✋ Bottom Line
In Dubai’s fast-paced business world, cash flow is king. You deserve to be paid on time without sounding rude or desperate. With a few firm, polite follow-ups, and clear communication, you can recover dues and still maintain strong business relationships.